Terms & Conditions of Service

Terms and Condition of Service:

Clean Slate Limited.

By engaging in work with Clean Slate you acknowledge and accept their Terms and condition of Service

Cancellations; Reschedules and Lock Outs: We require a 50% fee for cancellations; reschedules and Lock Outs when given less than 24 hours notice. If the power or water is not available on the property, we may need cancel the job and charge a 50% fee for cancellation.

Arrival Day: Our Cleaning technicians make every effort to consistently schedule a predetermined set day that we arrive at each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.

Arrival Time: Cleaning service occurs between 0800-1800 unless another time is explicitly agreed upon on for your regularly scheduled day. Given that each home that we clean varies in the amount of time it takes to clean, we cannot guarantee an exact arrival/ departure time. However, we will endeavor to arrive as close to your required time as possible; unexpected delays could interfere with your cleaning team’s arrival time.

Cleaning Technicians: There will generally be 1 – 2 Cleaning Technicians assigned to your home for each clean. We endeavor to have the same cleaning team taking care of cleaning your home or business, however, in the event of leave; sickness or scheduling issues or changes, we may not always be able to guarantee the same Cleaning Technicians each visit.

Access to your home: We will discuss arrangements of how to access your home before your first service. Clients generally provide a copy of the house key for the company which alleviates the need for the client to remember to leave out a hide-a-key or having to wait around to let us in each visit. Clients’ keys are labelled with a secure company code so that private information would never fall into the wrong hands. You can be assured that all of our Cleaning Technicians have had Police checks through our company. Keys will be returned if there is a cancellation of service.

Pricing for Public Holidays and after hours: When working after hours and on public holidays, there will be a surcharge per hour added in addition to our regular prices. Our minimum regular charge for after hours or public holidays will be no less than two hours.

Payment: Online payment options are internet banking. Payment must be made into our account no more than 7 days after your invoice has been issued unless explicit agreement has been made and agreed to by Clean Slate. If we did not receive a payment within 21 days, we will forward it to a collection service. In the unlikely event that your account is turned over to a collections service and/or court or other legal action is necessary to collect any unpaid balance, the client will be responsible for all filing fees, attorney’s fees, collection fees (usually 20% of total unpaid amount) and other expenses incidental to obtaining full recovery of any unpaid balance. 

Parking: Parking is the customer’s responsibility, where parking is not available the costs incurred by parking will be paid by the customer.

Getting ready for the cleaning: Don’t “clean” before we arrive; but do “pick up” as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you.

Pets: We love them! But please secure the pets outside the house unless explicit agreement has been reached. Also, we do not clean up after sick pets or pet accidents.

 

On grounds of health and safety, we are under no obligation to clean vomit, blood, excretion or any other body spillages. A special price for such cleaning will be quoted on demand.

 

Complaints: If the customer is not satisfied with the cleaning service, they must notify Clean Slate within 24 hours of completion of the Service. 

Complaints must be received in writing (including by email) within 24 hours of the service being completed.

If you are not satisfied with the Services provided and a complaint has been placed in the stated 24 hours after the Services have been completed, we reserve the right to return a cleaner to perform the Services again; to put right or re do any cleaning that was not carried out to the standard that Clean Slate expect from all their Cleaning Technicians. 

 

Privacy Information
You agree that any information about you provided to us may be used by us at any time for any purposes connected with our business including but not limited to marketing and promotional purposes. Any personal information is held at 1 Vasari Grange, Rolleston, Christchurch and you have certain right of access to your personal information under the Privacy Act 1993.

 

General
Any provision of these terms that is held to be invalid or unenforceable for any reason shall be severed from and shall not affect the remaining provisions of these terms.

You agree that these terms express the entire understanding between us and that there have been no representations made by or on behalf of us that have been relied upon by you that are not contained in these terms.

Shipping/Returns/Refunds

All Prices (Products & Shipping) are listed in NZD

Delivery Times: We only deliver in New Zealand and use NZ Post. Shipping usually takes between 2-4 days and  1-2 days longer for rural.

To start a return, you can contact us at info@cleanslate.nz. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at info@cleanslate.nz.

Subscriptions:

Subscriptions automatically renew each month. If you would like to cancel a subscription please do so via our website or contact us directly info@cleanslate.nz 

Payments:

Online payments are processed through eWAYs payment gateway. eWAY secures all your private information using the highest level of encryption. Clean slate Limited will never store e or transfer any of your card information, all data is transferred using eWAYs secure servers.